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The essence of customer service is building a friendly and professional connection with your customers and nurturing these relationships by consistently doing the right thing at the right time.
Whether we know it or not, we are all experts at something.White papers have long been used as a marketing and public relations tool to establish one...
When we have a new team member start at Footers Catering, we ask them to look out for “alligators.” Maybe for those of you in Florida, this may be a...
I was attending a three-day workshop — Sales, Service and Survival in the Food Industry. One of the keynote speakers, a titan in the corporate drop-...
What if we all stopped for a minute, took a deep breath, and changed the way we thought about doing business? What if we changed our mentality from “...