FAQ
Below are some of our most frequently asked questions regarding the Catersource Conference & Tradeshow.
Q: I’m having trouble registering online…can you help me?
A: You can call us at 800.932.3632 and we can help you between the hours of 9:30am and 5:00pm CST, Monday through Friday.
Q: Do I have to pay a deposit?
A: Yes – when you register online, you can click either the 50% deposit or the full payment option. If you use the 50% deposit, the remainder of the payment will be due February 1, 2015.
Q: When is my full payment due?
A: Payment is due in full February 1, 2015.
Q: When is the refund deadline?
A: February 1, 2015.
Q: What is the cancellation policy?
A: Notice of cancellation for refund must be sent via email to Catersource on or before February 1, 2015. Registrations that are cancelled by the deadline will be refunded less a $50 administration fee. No refunds will be granted after February 1, 2015, however, another person from your company can be substituted at any time before the conference or a *credit of conference fees may be requested for your company’s future use and is subject to Catersource approval. Tickets purchased for optional events are non-refundable after February 1st, 2015 and are not subject to future conference credits.
*Requests for credit of conference fees must be emailed to [email protected] no later than March 6th, 2015. Requests for credit submitted after this date will not be granted. Contact Catersource if you have questions regarding our cancellation policy.
Q: How can I redeem a credit I have from past conferences?
A: Anyone that has a credit to be applied should email Catersource. Your registration will have to be handled manually.
Q: I’m already registered, but I need to change the name of an attendee to someone else…what do I do?
A: You can log in to the registration site at any time to update a registration.
Q: If I decide to add more attendees from my company after I've registered, will my registration price drop?
A: Yes. The more people you bring, the lower your price becomes until you reach the lowest possible price. Once you have completed your registration, additional attendees will need to be added to your existing registration manually by Catersource to ensure you are getting the appropriate group rate. Call the registration line at 800.932.3632 for assistance with this or email Catersource.
Q: If I register before the Early Bird price increase, will that hold the lowest rate so I can add more attendees to my group later?
A: Yes. If you register even one person before January 13, all additional attendees added to your existing registration after that date will receive the same early-bird rate even though the deadline has passed. These additional attendees will need to be registered manually by Catersource to ensure the appropriate group rate is extended. Call the registration line at 800.932.3632 for assistance with this.
Q: I’m already registered, but I need to change the credit card that I used…what do I do?
A: Email our registration staff with all the information including company name, name, address, email, phone number and credit card number with expiration date.
Q: What is the difference between Catersource and Event Solutions registration?
A: By registering for Catersource you are granted access to all of the Catersource and Event Solutions sessions. Alternatively, if you register for Event Solutions you will not have access to the Catersource sessions. Attendee badges will be checked for admission to each session. If you would like the benefits of both shows, you should register as a Catersource attendee.
Q: Do Event Solutions attendees have access to Catersource sessions and vice versa?
A: No, Event Solutions attendees do not have access to the Catersource sessions, however, Catersource attendees have access to both conferences.
Q: What is included with the Conference & Tradeshow registration package?
A: For a complete list of what is included in the full registration package click here.
Q: What is included in the All Access registration package?
A: For a complete list of what is included in the full registration package click here.
Q: What can I expect at the optional events?
A: All of our optional events offer another great way to network and continue your learning experience. Each event demonstrates some of the newest ideas, products and concepts in the catering and event industry. Come alone or with a friend to any of these optional events and share your thoughts and ideas with fellow attendees. Click here to see the 2015 optional events.
Q: I’m registered - can my guest attend the parties?
A: Yes, you can purchase additional tickets for your guest to attend the optional events with you during your registration process. The complimentary events that go along with the Conference are only open to full conference attendees.
Q: Can I buy event tickets when I get to the Conference?
A: All optional events have limited numbers of tickets available and they are offered on a first come, first served basis. If there are any tickets left, they will be sold on-site. If you really want to go to one of these events, you should buy tickets when you register!
Q: I’ve registered already but I want to add more event tickets…what do I do?
A: Please call the registration line at 800.932.3632 for assistance with this or email Catersource.
Q: I’m registered – can a guest of mine just attend a few sessions?
A: No, only Conference attendees have access to the educational sessions. Guests of attendees may purchase tickets to attend optional events only. We also offer one day and two day conference passes which may suit your guest’s needs.
Q: When does the Conference start and end?
A: The 2015 Conference officially runs Sunday, March 8, 2015 through Wednesday, March 11, 2015.
Q: Where are the educational sessions held?
A: Educational sessions will be held at Caesars Hotel and the Las Vegas Convention Center.
Q: How do I pick the sessions I want to attend?
A: Pre-selection of sessions is not necessary. You may attend any sessions available with your registration package; seating is not reserved. Your Conference badge allows you admission to sessions. For your own benefit, you may use our mobile app to plan the sessions you’d like to attend.
Q: Can I buy a ticket for just one session?
A; No, however we are offering one day and two day conference passes. Click here to see pricing.
Q: Can I buy the complete Conference materials?
A: No. Conference materials are only available to conference attendees.
Q: Are there recordings available of the sessions?
A: Yes. Most Catersource and Event Solutions sessions are recorded and offered for sale at a discount on-site at the Conference Store or at regular price after the show.
Q: Can I take my own video of the Conference?
A: Yes and no. Attendees may take video at all optional events, Tradeshow and Catersource Xperience Stage sessions. Attendees cannot video any of the educational sessions. There are no restrictions on photo taking, except politeness and appropriate timing.
Q: What is the dress code for the Conference?
A: Business casual is the norm. Chefs may wear whites.
Q: When is the Tradeshow?
A: The 2015 Catersource Tradeshow will take place on Tuesday, March 10 from 11:00am - 5:00pm and Wednesday, March 11 from 9:30am - 3:00pm.
Q: Where is the Tradeshow held?
A: The Tradeshow is held in the Las Vegas Convention Center Central Hall, 3150 Paradise Road. We will have complimentary transportation taking attendees door-to-door from Caesars Palace hotel to the Tradeshow. During Tradeshow hours, the education at Caesars Palace is placed on hold and other education and demonstration sessions are taking place at the Tradeshow - you can learn and shop at the same time!
Q: Can I just go to the Tradeshow? How much does it cost? How do I get a pass?
A: A Tradeshow Only Pass is available for anyone wanting to attend just the Tradeshow. You can register for a Tradeshow pass through our online registration system. See the registration page for pricing info.
Q: I’m registered - can my guest attend the Tradeshow?
A: Yes, they can go to Catersource registration at the Las Vegas Convention Center in the Central Hall and register for a Tradeshow floor pass or register in advance through online attendee registration. See the registration page for pricing info. Please note that policy restricts anyone under the age of 18 from attending the tradeshow.
Q: How long has the Catersource Conference been held?
A: Every year since 1992.
Q: How many people attend the Conference & Tradeshow?
A: We are expecting 7,000+ attendees for the Catersource and Event Solutions Conference & Tradeshow.
Q: What is an alumni?
A: Alumni status is a status held by your company, not individual attendees. In other words, if your company has attended a Catersource annual educational conference during any of the last five years, then anyone who registers for 2015 from your company is deemed an Alumni and entitled to a $50 discount. If you did not receive your alumni discount code, please email us.
Q: How do I know if my company is an alumni?
A: All alumni companies will receive an email giving them instructions on how to register. If you are unsure if your company has been to the Catersource Conference or not, contact us via phone at 800.932.3632 or email us.
Q: Which hotels are recommended?
A: Most attendees will be staying at the official Conference hotel, Caesars Hotel, which offers maximum convenience, extreme networking and the fullest Conference experience. We have a large block of rooms at the hotels available to attendees of the Conference for only $189/nt plus tax. Caesars is offering the group NO resort fees! Click here for more information.
Perfectly located right on the strip, Caesars is convenient to restaurants, shopping, nightlife, shows and all the city has to offer.
Door-to door bus service from Caesars Hotel to all off-site Conference events and the Tradeshow will be provided for attendees of the 2015 show.
Q: How do I get to Caesars Hotel from the airport?
A: Most attendees use taxis. The fare is usually between $15.00 to $19.00. Depending on the traffic, you should be able to arrive at the hotel within 30 minutes.
Q: I have special dietary needs or religious observances I need to follow. Is there food I can eat during the breakfasts, lunches and optional events to meet my needs?
A: Please address any specific concerns or questions via email.
Q: I have special dietary needs or religious observances I need to follow, can I attend the events for less money since I won’t be eating?
A: Unfortunately no; there are no discounts available for event pricing.
Q: Can my children attend with me?
A: Everyone that attends must have a paid conference Badge. All Tradeshow attendees must be 18 years of age or older.
Q: I use a wheelchair…do you offer accommodations?
A: Las Vegas is ADA compliant so there will be handicapped access to everything at The Paris Hotel and the Las Vegas Convention Center. See the registration page for more info. Please address any specific concerns or questions via email.
Q: I am unable to come until later on Monday, what will I miss?
A: There is a full education schedule on the website. Depending on what time you come you will miss classes up until that point. There are audio recordings of most sessions, which you may purchase while at the Conference.
Q: What is the best way to get around Las Vegas?
A: Door to door bussing will be available from Caesars Palace to the Tradeshow. Other options include taking the Monorail or a taxi. Caesars Palace is walking distance to some of the most popular spots on the Strip!
If you have any other questions that are not answered here, please contact us via email or call 800.932.3632.
