Good retention starts from the moment an employee is hired until they leave your company. Changing some employment practices can have a positive impact on retaining great employees and helping your business earn more revenue through catering.
People matter! It’s important to take care of them.
Here are some key tips and strategies to help you hire and manage your great catering or restaurant staff.
• Recruitment and hiring. It’s worth spending time and effort on recruiting. If you hire the right person odds of retaining the employee are increased.
• First Impressions. First impressions matter to customers and new employees. Treating your employees well during critical early stages of employment is proven to improve retention.
• Provide Good Training. Providing your employees with proper training during the orientation and ongoing are key factors in helping employees grow and stay motivated.
• Performance evaluation. Developing a systematic performance evaluation program is important. When employees know what they’re doing well and where they need to improve, both they and your business benefit.
• Pay and benefits. Most people work to make a living. In addition, an employee’s compensation can impact their ability to focus and perform optimally at work. If you don’t offer a livable wages you will likely face continuous employee turnover.
• Communication. Employees like to feel like they are truly part of the team. Effectively communicating is important to ensure they have the necessary information, knowledge and skills to perform to their highest abilities.
• Leave. Regardless if an employee quits or is let go, it is important to make sure (as much as possible) that they leave on good terms. This increases the chances they will recommend your company to others (both customers and potential employees). Additionally, it will minimize the number of unemployment claims that are filed, which may help keep your insurance rates lower.
If you have any questions, feel free to contact me directly at [email protected]. I’m always willing to help answer any business or catering questions!
Mike Rosman will be teaching a half-day session on QSR/Drop Off Corporate Catering. Click here for more information.
