Implementing new technology in your business can be both exciting and intimidating. There are many different comfort levels with new tech products, and you need everyone to have a base proficiency to ensure that your tools are being used effectively and efficiently. It’s important to get your entire team on board and provide the necessary support to make every member tech savvy.
Team-minded training
Always provide training when you introduce new technology, and make sure that it is customized to your team’s needs. Deliver instruction in the environment where you work and learn best together. This might be a conference or meeting space in your office, or it could be a virtual session online. Go over the new technology in full detail, allowing ample time for questions and answers. Provide hands-on practice as well as continued support going forward.
Ensure that your team has access to all background information on the technology including links to the company’s website, articles discussing its uses and applications, and all relevant password information needed to log in. If there are customer service hotlines or live chat supports available, provide this information from the start.
Post instructional videos
Some learners do better when they can go back and view training modules more than once. Record your conference sessions or create short videos to walk users through anything that is commonly confusing. Written manuals are also helpful, as are quick-reference sheets.
Designate a go-to person
Reassure your staff that they will be able to get help when needed by designating someone as the in-house expert regarding new tech and tools. This helps smooth operations, facilitate communications, and can be a great way to honor the talents of various members of your team.
Handle mistakes in stride
With any new tool, there is bound to be a learning curve and even mistakes after implementation. Extra support is always helpful when team members are frustrated. When someone makes an error, coach them through a review of what happened, and provide additional training. Encourage questions and offer answers to ensure the technology is adapted as seamlessly and efficiently as possible going forward. If someone continues to struggle, find a way to provide one-on-one training.
Follow up
It’s critical to keep an open line of communication with your team regarding the implementation of new technology. Let them know that they should feel comfortable asking you any questions at any time. Schedule a follow-up session soon after introduction to ensure everyone is on the same page. It often helps team members to hear what others are thinking and doing.
New technology has the potential to revolutionize your business. Always take these necessary steps for successful implementation of your latest tech tools.
Sandy Hammer will present her knowledge at Catersource 2019! Click here for session information and here to take you to registration.
